Return Policy

Return & Refund Policy

If you are not completely satisfied with your order, you may be eligible for a return or refund under the following conditions:

Eligibility for Return & Refund

  • Damaged or Defective Products:
    If your product arrives damaged or defective, please contact our Customer Service team within 7 days of receipt to initiate the return process.

  • Incorrect Product Received:
    If you receive an item different from what you ordered, notify us within 7 days. We will arrange for a replacement or initiate a refund.

Conditions for Return

  • Products must be unopened, unused, and in their original packaging.

  • Returns are only accepted if packaging is intact and products are in a resellable condition.

  • Shipping & handling fees are non-refundable, unless the issue is due to an error on our part.

Return Process

  1. Contact Customer Support:
    Email us at [support@souqthai.com] with your order number, issue details, and photos (if applicable).

  2. Authorization & Instructions:
    Our team will provide return authorization and shipping instructions.

  3. Shipping the Return:
    Customers are responsible for securely packaging the item and returning it using a registered courier.

  4. Verification:
    Once received, we will verify the return and process the refund if all conditions are met.

Refund Timeframe

Please allow up to 10 working days from the date of approval for the refund to be processed. Refunds will be issued via the original method of payment, excluding any applicable service charges.

Cancellation Policy

We understand that you may need to cancel an order.

Order Cancellation Terms

  • Orders can be canceled within 24 hours of placement by contacting us at [support@souqthai.com].

  • Once an order is processed or dispatched, cancellations are no longer possible.

  • Refunds for canceled orders (if eligible) will exclude service or processing fees.

No Refund / No Cancellation Exceptions

Due to the nature of our curated products, we follow a strict no refund and no cancellation policy once the order has been processed and is out for delivery. This ensures quick order fulfillment and minimal handling.

However, if you receive a damaged, defective, or wrong item, we will promptly arrange for a replacement or issue a refund.

Important Notes

  • Refunds are only possible if the return is approved by our support team.

  • Items that have been used, opened, or tampered with will not be eligible for return or refund.

  • We reserve the right to reject returns that do not meet our policy conditions.

Contact Us

If you have any questions or concerns regarding your order, delivery, returns, or cancellations, please reach out to our Customer Service team at:

📧 [support@souqthai.com]